A practical guide to building a service career on the phones – and how to find real openings via Naukri.
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Starting a career in a call center doesn’t have to mean “just a job” with no future. In India, call center and customer support roles can be the first step into a long-term path that includes voice and non-voice processes, technical support, quality, training, team leadership and even operations management. With thousands of openings across cities like Bengaluru, Hyderabad, Pune, Mumbai and Delhi NCR, Naukri shows a steady demand for people who can talk to customers and solve everyday problems.
Explore a variety of customer support roles
- Stable monthly income
- Clear growth paths
- Communication-based experience
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This guide focuses on Call Center & Customer Support jobs you can find via Naukri. You’ll understand the types of roles available, what day-to-day work looks like, who these jobs suit best and how to use a trusted platform to apply safely.
Why call center & customer support is a strong option in India
Customer support and BPO have become one of the biggest employers in India. Banks, e-commerce platforms, telecom operators, fintechs, travel companies and global brands all need teams to handle calls, chats and emails from their customers. Naukri reflects this reality with thousands of listings under “Customer Service”, “BPO / Call Center” and “Technical Support”.
For job seekers, this scale brings two big advantages: a constant flow of vacancies in many cities, and multiple ways to grow once you have some experience. You can start in a frontline role and later move into quality analysis, training, team leadership, workforce management or back-office operations. For many people, call center work is the first real step into the organised sector, with regular salaries, PF/ESI and clear promotion structures.
As you explore the types of jobs available, keep this in mind: you are not just applying to one company, but potentially opening the door to a large service industry with different processes, clients and career stages.
Types of call center & customer support jobs you can find on Naukri
Customer service roles listed on Naukri range from very entry-level positions to specialised technical support and structured leadership paths. Job titles and requirements vary by company and process, but several broad categories appear again and again.
Understanding these categories helps you see where you fit today – and where you might grow next.
Entry-level customer support jobs
If you are starting out with little or no formal experience, entry-level roles such as “Customer Care Executive”, “Customer Support Associate”, “BPO Executive” or “Voice Process Executive” are usually the best first step. These jobs focus on tasks like answering inbound calls, making outbound calls, handling basic queries, raising tickets and updating customer information in the system.
For many of these roles, companies look for good spoken English or Hindi (and sometimes a regional language), a clear and polite voice, and comfort with basic computers. A degree is helpful but often not strictly required; what matters most is reliability, willingness to learn and a service-oriented attitude.
Working in these roles gives you a strong base in communication, problem-solving and basic process knowledge. Once you’re inside a company and performing well, it becomes easier to be considered for better shifts, incentives or more complex processes.
Specialised chat, email and technical support roles
Beyond general voice processes, Naukri also shows many openings for “Chat Support Executive”, “Email Support”, “Non-Voice Process”, “Technical Support Executive” and “Service Desk Associate”. These roles involve helping customers over chat or email, or solving more complex technical issues related to software, hardware, apps or connectivity.
Such jobs are ideal if you are comfortable typing quickly, explaining things clearly in writing or digging into technical details. Some technical support roles ask for specific knowledge (for example, networking basics, operating systems or certain tools), but many provide training if you have the right attitude and logical thinking.
Over time, strong performers in these areas can move into Senior Support, SME (Subject Matter Expert) or technical specialist positions, guiding others and handling escalations.
Quality, training and team leadership paths
For job seekers with some contact center experience, or frontline staff ready for the next step, Naukri regularly lists roles such as “Team Leader – Operations”, “Quality Analyst”, “Process Trainer”, “Assistant Manager – Operations” and “MIS / WFM Executive”.
Responsibilities in these roles can include monitoring calls or chats, giving feedback to agents, running training sessions, managing rosters and performance, reporting KPIs to clients and helping improve processes.
These positions typically require a good track record as an agent, strong communication and people-management skills, and comfort with data (for example, using Excel or reporting tools). Many job descriptions mention clear growth paths from Team Leader to Assistant Manager and then to Manager or Operations Lead.
Back office, support and specialist roles
Although this guide focuses on direct customer support, it’s useful to know that many BPOs and service companies also hire for related back-office and specialist roles: “Transaction Processing”, “Claims Processing”, “KYC Executive”, “Fraud Analyst”, “Content Moderator” and more.
For a customer support agent, this means that once you’ve built experience and shown reliability, you may be able to move sideways into less voice-heavy or more analytical positions. Knowing that this broader ecosystem exists can be motivating when you are starting out on the phones or chat.
With a clearer picture of role types, the next step is to ask whether call center and customer support work really fits your profile and goals.
Who call center & customer support jobs are best for
Customer service work can suit a wide range of people, from freshers and first-time job seekers to experienced staff looking for a more stable or reputable employer. It’s especially suitable if you:
- Enjoy talking to people and solving their problems
- Can stay calm when customers are stressed or upset
- Are comfortable with shift work, including evenings, weekends or different time zones
- Are willing to learn scripts, tools and processes and follow them consistently
These jobs are also a good option if you value routine and visible results: you hear issues, resolve them and see satisfaction scores improve. For many, this is more rewarding than purely back-office work. At the same time, the environment can be demanding at peak hours, so emotional resilience and strong communication skills are important.
If this sounds like you, the next logical move is to learn how to use Naukri effectively, so you can apply safely and avoid outdated or suspicious listings.
How to use Naukri to find call center & customer support jobs
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Naukri is one of India’s most widely used job platforms, and most major BPOs and service companies use it to post vacancies and collect applications. Knowing how to navigate it properly can save you time and help you focus on genuine opportunities.
Step 1: Start from the main Naukri search page
Begin by going to the main Naukri search page. There you can use the search bar to type keywords and select filters like location, experience level and salary range. You can also sign in or create a free account to save searches, get alerts and upload your CV.
This is the safest starting point, because it keeps you within Naukri’s official environment and away from random job links shared on social media or messaging apps.
Step 2: Search and filter customer support roles
Use keywords like “Call Center”, “BPO”, “Customer Care Executive”, “Customer Support Associate”, “Chat Process”, “Email Support” or “Technical Support”. Then filter by location (for example, “Bengaluru”, “Hyderabad”, “Pune”, “Mumbai”, “Delhi NCR” or “work from home”) and experience (for example, “0–1 years” for freshers or “1–3 years” if you already have experience).
Many listings include details about:
- Process type (voice, non-voice, semi-voice, technical, international, domestic)
- Working hours and weekly offs
- Required languages and education level
- Salary range, incentives and benefits
Take your time to read each advert carefully, checking whether you meet the criteria and whether the shifts, location and salary make sense for your situation. It’s better to submit fewer, targeted applications than to click “Apply” on every listing you see.
Step 3: Apply, follow up and stay organised
To apply, you will usually need to log in to your Naukri account, update your profile, upload a recent CV and sometimes answer a few screening questions. Some employers may also call you directly or invite you to an online assessment or interview soon after you apply.
Because you might apply to multiple companies and processes, using a simple tracker (or your own app) can help you remember:
- Which roles you applied for
- When you submitted each application
- Which HR contacts have called or messaged you
- What stage you are at (screening, interview, offer, etc.)
With the process clear and your tools ready, it becomes much easier to take focused action instead of feeling lost in endless job listings.
Getting ready for your next step in customer support
Call center and customer support jobs via Naukri can be more than a short-term fix. For many people in India, they are the first rung on a ladder that leads to quality and training roles, team leadership, operations management or more specialised back-office and technical positions. By understanding the types of roles available, who they suit and how to use Naukri properly, you give yourself a better chance of turning interest into a real job offer.
Take a moment to be honest about what you want from your next role – steady income close to home, strong communication experience, a path into leadership or simply that crucial first job. Then use the CTAs throughout this page to move forward: explore current vacancies on Naukri, apply through official listings and use an app or tracker to keep your search organised. The opportunity you’ve been waiting for might be just one focused application away.
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